Contact Us
Contact Tradex for Trading & Account Support
Need help with your Tradex account, platform access, deposits, withdrawals or general trading queries? The Tradex support team is available to help you find the right answer without making the process complicated.
Tradex currently provides customer assistance for account access, payments and platform-related queries, with support available around the clock.
Whether you are opening an account, already trading or simply want to understand a platform feature, choose the contact option that works best for you.
TRADEX DESK ACTIVE
24x7 Response
Deposits & Withdrawals
UPI, NEFT & RTGS Support
24/7 Active
Account Access & KYC
Registration & Verification
24/7 Active
Direct WhatsApp Assistance
Quick answers on phone
Instant
Security Notice:
Tradex will never ask for your password, OTP or PIN over chat or email.
Get In Touch
Send Your Query to Tradex
Have a question that needs a detailed response? Use the Tradex contact form to tell the support team what you need help with. Keep your message clear and include the information needed to understand your issue. This can help reduce unnecessary back-and-forth and make it easier for the team to assist you.
Submit Support Request
What Can You Contact Us About?
You can reach out for help with:
Tradex currently accepts general, marketing and partnership enquiries through its contact channels.
Support Hub
Tradex Support When You Need Help
Trading platforms handle more than orders. Questions can arise while registering, logging in, adding funds, withdrawing money or simply trying to understand where a feature is located.
Tradex provides 24×7 customer support for account access, platform navigation, payments and general trading-related queries.
Category 01
Account Support
Having trouble getting into your account?
Tradex support can assist with general account-access concerns and guide users through the correct platform process. Tradex also advises users to protect their login details and use the official login route when accessing their account.
Category 02
Deposit & Withdrawal Support
Tradex provides 24×7 deposit and withdrawal facilities through supported payment options, including UPI, NEFT and RTGS.
Actual processing times may vary based on the payment method, banking conditions and account verification.
Contact support if you need help understanding the status of a transaction or the available payment process.
Category 03
Platform Support
Need help finding a market, checking your account or navigating the trading interface?
Tradex support can help with general platform-related questions so you can understand how to use the available features without guessing your way through the account.
Category 04
Trading Product Queries
Tradex provides access to supported Indian stocks, F&O, commodities, COMEX and US stocks through one trading environment.
⚠️ Important Support Standard
The support team can help explain product availability and platform features, but it should not be positioned as a source of guaranteed trade calls or assured-return advice.
Category 05
Partner Support
Tradex also provides dedicated support for eligible Introducing Broker partners. Partners can use their IB dashboard to get help with referrals, activity tracking, commission-related questions and programme queries.
Live Chat & Messaging
Chat with Tradex for Faster Assistance
Sometimes an email is more than you need. Tradex currently provides a WhatsApp contact option for users who want to speak with the team directly. The official Contact Us page describes this channel as a way to connect with a member of the team for assistance.
Note on Chat Support: This section is labeled “WhatsApp Support / Chat Support” to reflect the actual WhatsApp channel verified on the Tradex Contact Us page.
Use Chat for Quick Questions
Chat support can be useful for questions about:
Account access
Registration
Platform navigation
Deposit or withdrawal guidance
General Tradex queries
Partnership enquiries
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Keep Your Account Details Safe
Password
OTP
Full login credentials
Card PIN
Unnecessary banking passwords
Office Information
Tradex Office Address
For users who need official business or correspondence information, the office address section displays the verified Tradex business address.
📍
Visit or Write to Tradex
Tradex Registered Office
Office Address: [Insert Verified Registered/Business Address]
Working Hours: [Insert Verified Office Hours, if applicable]
For account-related questions, using the online support, email or WhatsApp contact options may provide a more direct route to the relevant team.
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Before Visiting
If in-person visits are supported, users should confirm:
Office working hours
Whether an appointment is required
Which documents they need to carry
Whether the particular query can be handled at the office